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Shipping FAQ's

Different combinations of delivery methods may be offered, depending on factors that include the country in which you live and how soon you would like to receive the goods. Please carefully review the list of delivery methods offered during the purchase process.

 

How much does shipping cost?

Shipping prices are based on your location and the weight of the items you’ve ordered.

 

When are orders shipped?

UK and International (Excluding U.S. & Canada)

Orders placed after 10:00am (GMT) Monday - Thursday will be shipped the following day. 

Orders placed after 10:00am (GMT) Friday - Sunday will be shipped Monday the following Monday. 

Tracking information will be sent when your order has been shipped.

 

U.S. & Canada 

Orders placed before 12:00pm (CDT) Monday - Friday will be shipped the same business day. 

Orders placed after 12:00pm (CDT) Friday - Sunday will be shipped the following Monday. 

Tracking information will be sent when your order has been shipped.

 

How soon will I get my order?

UK

Royal Mail Tracked services:

Next Business Day or 2 - 3 Business Days

Royal Mail Special Delivery Guaranteed® 1pm

When it’s simply got to be there, use Royal Mail Special Delivery Guaranteed® for delivery by 1pm next day (providing the order is placed before 10:30am), you can follow your parcel’s progress from start to finish with online tracking. 

Please Note:

These orders are estimates, some orders may arrive after the above estimate due to reasons beyond our control including but not limited to the following: 

Issues in customs or with postal service, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.     

    Please allow up to 14 business days before emailing.

     

    U.S. & Canada

    Between 3 - 5 Business Days

    Please Note:

    These orders are estimates, some orders may arrive after the above estimate due to reasons beyond our control.

    Issues in customs or with postal service, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.     

      Please allow up to 14 business days before emailing.

        

      All other International orders 

      5 - 14 Business Days

      Please Note:

      These orders are estimates, some orders may arrive after the above estimate due to reasons beyond our control.

      Issues in customs or with postal service, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.     

        Please allow up to 14 business days before emailing.

         

        United Arab Emirates

        If you are ordering from the U.A.E you must provide a PO Box number or your order will be returned back to us undelivered. Shipping will not be refunded if this mistake is made.

         

          

        Can I track my order?

        A tracking number and link will be issued when your order has been shipped. The availability of our Tracking and Signature services depends on where your item is going. 

         

         

        Training Programs/eBooks

        All training programs are downloadable in PDF format and can be saved to your computer or smartphone. Please ensure you provide an accurate/active email address at check-out, and be sure to check your junk folder if you do not receive your program immediately after purchase. If you have not received the program, please use the contact form to let us know and we will have it resent to you within 24hrs.

         

         

        Refunds

        For refund information, please click here

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