Royal Mail Tracked services:
Next Business Day or 2 - 3 Business Days
Royal Mail Special Delivery
When it’s simply got to be there, use Royal Mail Special Delivery Guaranteed® for delivery the next day (providing the order is placed before 10:30am), you can follow your parcel’s progress from start to finish with online tracking.
Between 3 - 5 Business Days
Please Note:
These orders are estimates, some orders may arrive after the above estimate due to reasons beyond our control.
Issues in customs or with postal service, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
Please allow up to 14 business days before emailing.
5 - 14 Business Days
Please Note:
These orders are estimates, some orders may arrive after the above estimate due to reasons beyond our control.
Issues in customs or with postal service, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.
Please allow up to 14 business days before emailing.
We ship all Just Lift. merchandise worldwide, the shipping charges will be calculated at checkout.
If you are ordering from the U.A.E you must provide a PO Box number or your order will be returned back to us undelivered. Shipping will not be refunded if this mistake is made.
A tracking number and link will be issued when your order has been shipped. The availability of our Tracking and Signature services depends on where your item is going.
All training programs are downloadable in PDF format and can be saved to your computer or smartphone. Please ensure you provide an accurate/active email address at check-out, and be sure to check your junk folder if you do not receive your program immediately after purchase. If you have not received the program, please use the contact form to let us know and we will have it resent to you within 24hrs.
We’re unable to make any changes to your order once you have checked out, this includes the following:
• Changing the item or
size
• Delivery/billing
address
• Adding items to your
order
• Shipping method
Unfortunately, we currently do not offer
exchanges. In order to make the returns process as efficient as possible, we
only offer refunds.
We aim to have your return refunded as
soon as it has been received back into our warehouse, allowing you to reorder as
quickly as possible.
If you need a different size or colour
of an item, you will need to place a new order. You will be notified via email
when we have processed your refund.
To begin your return, please view our
refunds section.
In the
unlikely event that we have sent you the wrong item, please contact us immediately
with the following information, to ensure that we can get this resolved for you
quickly & efficiently:
· Your
order number
· The
name of the item you did not receive
· The
name of the item you received in it's place
· Clear
photographs of the item you have received
Once we've received the above info, our Customer Support
team will get this sorted for you ASAP!
You may be asked to return the incorrect item back to us through our returns process.
All claims for orders arriving without the
correct/missing items must be made within 7 days of the delivery date.
In the event you have received a
defective item, please contact us immediately with the following
information:
•
Your order number
•
Which item is damaged
•
A description
•
Photographic evidence
Please do not return any damaged goods unless advised by a
member of our customer service team, it may result in a slower resolution
time.
If your parcel has been damaged upon
delivery, please take photographic evidence and send it straight to
sales@simeonpanda.com
Please do not try to mend any faults yourself as this will void
the warranty of the item as we cannot prove the original fault.
All claims for parcels arriving
damaged must be made within 7 days of the delivery date.
Unless proof of damage has been verified
by a member of the support team, we cannot action a refund, credit or
replacement.
Once we've received the above
information, we will work quickly and efficiently to ensure the problem is
rectified instantly.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To
be eligible for a return, your item(s) must be unused and in the same condition
that you received it. It must also be in the original packaging.
Non-returnable items:
· Gift cards
· Downloadable products including all training
program ebooks
· Any item not in its original condition, is
damaged or missing parts for reasons not due to our error.
· Any item that is returned more than 30 days
after delivery
Digital
products are irretrievable, therefore refunds are not offered on ebooks,
it is for this reason we ensure all ebooks live up to the description.
To be
eligible for a return, your item must be unused and in the same condition that
you received it. It must also be in the original packaging.
To
return a product, please include a note with your order number and send to:
Pandasbox
Ltd
Big Yellow Storage
12 Farwig Ln
Bromley BR1 3RB
United Kingdom
You will be responsible for paying for your own shipping costs for returning
your item. Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.
All returns/exchanges should be sent using a trackable shipping service or
purchasing shipping insurance. We do not guarantee that we will receive your
returned item.
To be
eligible for a return, your item must be unused and in the same condition that
you received it. It must also be in the original packaging.
To
return a product, please request a returns label from our sales department at sales@simeonpanda.com
You will be responsible for paying the shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost
of return shipping will be deducted from your refund.
All returns should be sent using a trackable shipping service or
purchasing shipping insurance. We do not guarantee that we will receive your
returned item.
UK Returns
Depending on the service you've chosen
to use to return your item(s), it can usually take up to 10 working days (excluding
weekends & public holidays) to be delivered and processed by our returns
team.
We'll be in touch by email once the
return has been processed to confirm your refund.
International
Returns
Depending on the service & country
you're returning your item(s) with, it can take between 10 working days
(excluding weekends & public holidays) to be delivered and processed by our
returns team, we will notify you by email once this has been processed.
After we receive and process your
return, we’ll send you a confirmation email and issue a refund to your original
form of payment within two business days. Please note that it may take up to 10
additional business days for your payment method to reflect the refund.
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